Request a refund or cancellation
For an existing purchase, email joshua@v2space.net with the order or receipt ID, listing URL, payment date, and a short explanation. Please do not send full card numbers, access tokens, or recovery codes. We may ask for proportionate evidence that you made the purchase.
Payment or delivery problems
Contact us about a duplicate charge, incorrect amount, failed activation, or a service that was not delivered as described. We will investigate the payment and placement records and, where appropriate, correct the issue or arrange a full or partial refund. A pending authorisation is not necessarily a completed charge.
An outbid position, changed rank, or fewer visitors than expected does not by itself mean the service was undelivered: placement does not include guaranteed rank, traffic, clicks, or sales. We assess cancellation and refund requests against what was purchased, what was delivered, and applicable rights.
Consumer cancellation rights
If you buy as a consumer and applicable distance-selling law gives you a cooling-off period, you can exercise that right. For qualifying UK service contracts, this is normally 14 days from entering the contract. Any lawful charge for service already supplied, or loss of a cancellation right after full performance, depends on the required information, express request, and acknowledgement being obtained. These policies do not treat payment alone as consent to waive a right.
You can notify us by a clear email stating that you wish to cancel, identifying the order and purchase date and providing your name and contact details. You do not have to use a special form. Nothing in this policy limits statutory remedies for a faulty or misdescribed service.
Removed listings and refunds
A moderation decision does not automatically decide the refund outcome. We consider the reason for removal, the service already supplied, the payment provider's requirements, and applicable law. You can appeal a content decision separately. Removal does not erase the payment record.
How refunds are processed
Approved refunds are handled through the provider that processed the original payment and normally return to the original payment method. Timing depends on that provider and your bank, subject to applicable legal deadlines. We do not promise an instant credit.
A completed refund reduces or removes the corresponding bid contribution and can change a card's rank or visibility. Where a previous position cannot safely be restored because other cards have changed, the placement requires reconciliation; a refund does not guarantee restoration of an earlier rank.